Policies & Terms

Welcome to A Plus Plumbing! We are committed to providing transparent, professional services to all our valued customers. This Terms and Policies section outlines the key guidelines, terms, and conditions that govern our interactions with you, ensuring a smooth and professional experience. By using our services, you agree to the following terms and policies:

1. Service Agreement

• Scheduling Appointments: Once an appointment is scheduled, our team will confirm the date and time to ensure mutual understanding. Any changes or cancellations must be communicated at least 24 hours in advance.

• Estimates & Quotes: We provide upfront, detailed estimates for our services. Please note that unforeseen issues may require adjustments to the final price, which will be communicated and approved before proceeding.

• Work Authorization: By approving an estimate and scheduling the work, you authorize A Plus Plumbing to perform the agreed-upon services.

2. Payment Terms

• Payment Methods: We accept multiple payment options, including cash, credit cards, and other approved forms of payment.

• Deposit Requirements: For larger projects, a deposit may be required before work begins. This will be clearly stated in your estimate.

• Final Payment: Full payment is due upon the completion of services unless otherwise specified in writing.

• Late Payments: Unpaid balances are subject to late fees, and non-payment may result in further collection actions.

3. Warranty & Guarantees

• Service Warranty: We stand by the quality of our work. A Plus Plumbing provides a 1-year warranty on installations and repairs, covering workmanship and materials unless specified otherwise.

• Exclusions: Warranty coverage does not extend to pre-existing issues, misuse, or damage caused by external factors. Any warranty claims must be submitted promptly with proof of service.

4. Liability

• Property Protection: Our team takes care to minimize disruption and protect your property during service. However, we cannot be held liable for pre-existing conditions, hidden damages, or issues unrelated to the service provided.

• Damage Disclaimer: A Plus Plumbing is not responsible for damages caused by neglected plumbing systems, improper repairs by others, or unforeseeable incidents.

5. Cancellations & Refunds

• Cancellation Policy: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.

• Refunds: Refunds for incomplete services or overpayments will be processed promptly. Deposits for custom-ordered parts or special services are non-refundable once the order has been placed.

6. Privacy Policy

• Customer Information: A Plus Plumbing values your privacy. Any personal information collected during scheduling or service will be used solely for communication, billing, and improving your customer experience.

• Third-Party Sharing: We do not sell or share your information with third parties, except as required for payment processing or legal compliance.

• Data Security: We take appropriate measures to safeguard your data, ensuring it is protected from unauthorized access or misuse.

7. Limitations of Service

• Scope of Work: A Plus Plumbing reserves the right to decline services outside our expertise or those that pose risks to safety or compliance with regulations.

• Code Compliance: All work is performed in adherence to local and state plumbing codes. If additional work is required to bring your system up to code, this will be communicated and billed separately.

8. Dispute Resolution

• Customer Concerns: We are committed to resolving any issues or concerns promptly. Please contact our office directly to discuss any disputes or service concerns.

• Legal Disputes: In the event of unresolved disputes, all claims will be subject to mediation or legal proceedings in accordance with state laws.

9. Updates to Terms and Policies

A Plus Plumbing reserves the right to update or modify these terms and policies at any time. Changes will be posted on our website, and continued use of our services constitutes agreement to the updated terms.

10. Contact Us

If you have any questions or need clarification about our terms and policies, feel free to reach out to us:

• Phone: 601-540-1036

• Email: plus.plumbing1@gmail.com

At A Plus Plumbing, we’re dedicated to providing top-notch service with transparency and professionalism. Thank you for choosing us for your plumbing needs!